Refund policy

We have a 30-day return policy for all physical goods, which means you have 30 days after receiving your item to request a return. 

You can always contact us for any return question at twilightexploration@gmail.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Corrupted Files
Please inspect your order upon reception and contact us immediately if the file is corrupted. Email us at twilightexploration@gmail.com and we will assist you.

Exchanges
We do not accept or allow exchanges for digital products.

Refunds  

Digital goods cannot be refunded. All sales are final.

Unfortunately, we cannot accept returns on sale items, gift cards, or digital products.